Effective: May 14, 2026. Last reviewed: May 14, 2026.

This policy explains how to cancel a subscription, when refunds are available, and how billing disputes are handled. It applies to all software-product subscriptions and custom-development engagements with Jared Howard, a sole proprietor based in the Commonwealth of Virginia ("we", "our", "us"). It supplements, and should be read together with, our Terms of Service at /terms/.

1. Cancelling a software-product subscription

You may cancel at any time. The cancellation method we offer will, at all times, be at least as easy to use as the method you used to sign up.

  • From your account. Once subscription products are live, the in-product cancellation control will let you cancel in a single step from your account settings. The cancellation takes effect the moment you confirm it in the control; we will also confirm on screen and by email.
  • By email. Until in-product cancellation is available, you can cancel by emailing us at jaredhoward0912@gmail.com with the subject line "Cancel subscription" and the email address on your account. An email cancellation takes effect on the day we receive it. We will confirm receipt and processing promptly; if you have not received confirmation within five business days, please re-send to ensure delivery.

What cancellation does. Cancelling stops future renewals. Your subscription remains active through the end of the billing period that has already been paid for, and we do not pro-rate refunds for partial periods, except as set out in Section 2 or as required by applicable law.

Annual subscription renewal reminders. For annual plans, we email a renewal reminder to the address on your account at least 7 days, and no more than 45 days, before the renewal date (or such longer minimum as the law of your state of residence requires). The reminder includes the renewal amount, the renewal date, and a direct link or instructions to cancel.

2. Refunds for software-product subscriptions

Monthly plans. Monthly subscription fees are non-refundable once charged, except for billing errors (see Section 4).

Annual plans. If you cancel an annual subscription part-way through the term, you may request a pro-rated refund for the unused complete months remaining. Refund eligibility, calculation, and processing are described in the documentation for the specific plan you purchased. Until plan-specific terms are published, we will consider annual-plan refund requests on a case-by-case basis and aim to be reasonable; the default expectation is that early-cancellation refunds are available only within the first 30 days following the most recent renewal or initial purchase, and only to customers who have not breached the Acceptable Use provisions in our Terms of Service.

Approved refunds are processed through Stripe to the payment method originally charged. We aim to respond to refund requests promptly, typically within a few business days, and to issue approved refunds within a commercially reasonable time after approval (Stripe-side processing can add additional days outside our control).

Refunds outside this framework. We may, in our sole discretion, issue a discretionary refund outside the criteria above (for example, in cases of service outages that materially affected your use, or where we otherwise believe a refund is appropriate). Discretionary refunds are not precedent for future requests.

3. Custom-development engagements

Refund terms for custom-development work are set in the statement of work ("SOW") for each engagement. Unless an SOW says otherwise, the following defaults apply:

  • Deposits are non-refundable once work has commenced and time has been allocated to the engagement.
  • Milestone payments cover work delivered up to and accepted at that milestone and are non-refundable once accepted in writing (which may include email acceptance).
  • Retainer fees cover availability and a defined scope of work for the relevant period and are non-refundable, except for the unused portion of the current period if we terminate the retainer for our convenience.
  • Ongoing hosting and maintenance subscriptions follow the software-product rules in Sections 1 and 2 above unless the SOW defines a different cancellation or refund mechanic.

If a project is materially delayed by us, or if a deliverable does not substantially meet the agreed acceptance criteria, the SOW or applicable law may give you additional remedies. Tell us at the address in Section 6 (Contact) and we will work to resolve it.

4. Billing errors

If you believe you were charged in error — duplicate charge, charge after cancellation, wrong plan, or wrong amount — email us at the address in Section 6 (Contact) within 60 days of the charge appearing on your statement. Subject line: "Billing error". Include the date of the charge, the amount, and the email address on the account.

We will investigate promptly and respond within a commercially reasonable time, typically within a few business days; investigations that require Stripe-side action may take longer because of factors outside our control. Verifiable billing errors are refunded in full to the payment method originally charged.

5. Billing disputes and chargebacks

If you have a billing dispute that has not been resolved by Section 1 or Section 4, please contact us before initiating a chargeback with your card issuer. Most disputes are resolved within a day or two when we hear about them directly.

jaredhoward0912@gmail.com — subject line "Billing dispute".

If a chargeback is filed. We respond to chargebacks through Stripe's disputes process. In responding, we provide Stripe and the card network with such evidence as we have for the relevant transaction — typically covering the sign-up and renewal record, the auto-renewal disclosure shown at checkout, cancellation history, and the email correspondence between us. We do not provide unrelated personal information or content beyond what is needed to substantiate the transaction.

We may decline to provide further services to a customer who files a chargeback for a charge that is properly owed under these Terms.

6. Contact

For cancellations, refund requests, billing errors, or disputes:

Jared Howard jaredhoward0912@gmail.com

See our Terms of Service and Privacy Policy for the broader terms that govern your use of the services.